Wednesday, 16 de April de 2014

Ficha del recurso:

Fuente:

Vínculo original en findBiometrics.com

Fecha de publicación:

Wednesday, 16 de February de 2011

Última actualización:

Wednesday, 23 de February de 2011

Entrada en el observatorio:

Wednesday, 23 de February de 2011

Idioma:

Castellano

Archivado en:


Voice Signature Technology from Turkcell Reduces Communication Period by 20-40 Seconds

Turkey’s leading communications and technology company, Turkcell’s "Voice Signature" technology offered by its 100% owned subsidiary Global Bilgi has registered one of the fastest growth rates in voice signature application users in one year; well above the levels seen by its global peers.

"Voice Signature" technology can conduct transactions by calling call centers, easily and safely. The "voice signature" directs the inquiry without any detailed or additional questions being required for identification approval, thereby reducing the communication period by 20 seconds for individual subscribers and 40 seconds for corporate subscribers. Turkcell subscribers make their transactions using the personal biometric characteristics of their voice through their "voice signature" , unlike the easily imitable "wet signature" , making their transactions more secure.

The inquiry is directed be the voice signature without any additional queries required for identification consent, this reduces the communication period by 20 seconds for individual subscribers and 40 seconds for corporate subscribers. Turkcell subscribers execute their transactions using the personal biometric characteristics of their voice through their "voice signature" , unlike the less secure "wet signature" , making their transactions more secure.

Global Bilgi, first call center in Turkey and the first call center that transcripts calls in order to analyze them for Customer Relationship Management purposes. The company has been also recognized globally for its ccDashboard platform, which enables effective performance management. Global Bilgi was one of the first to globally provide IVR and call center services through voice calls after the launch of 3G services.

In 2010, the company developed and launched a program called 'Customer Check-Up' that addresses potential customer issues before they become complaints and that establishes an infrastructure to provide proactive solutions by analyzing specific issues and customer concerns, thereby preventing the repetition of any unwanted issues. ‘Customer Check-Up’ provides proactive solutions by analyzing specific issues and customer concerns, thereby preventing the repetition of any unwanted issues.

Turkcell Global Bilgi provides services with a seat capacity of 5,500 distributed among twelve locations - nine in Turkey and three abroad. It is the first call center to have invested in the Eastern and South Eastern region of Turkey as well as the first Turkish call center to establish a physical presence abroad. Established in 1999 and ranking among the largest 500 companies in Turkey; Turkcell Global Bilgihas a 45% domestic market share and is the leader in its sector.

Turkcell Global Bilgi employs 7,500 jobs, provides value added services to more than 50 million people in Turkey and 10 million in Ukraine.

About Turkcell
Turkcell, (NYSE: TKC, ISE: TCELL), is the leading communications and technology company in Turkey with 33.9 million postpaid and prepaid customers and a market share of approximately 55% as of September 30, 2010. Turkcell provides high quality data and voice services to approximately 82% of the Turkish population through its 3G technology supported network and to 99.07% of the Turkish population through its 2G technology supported network. Turkcell reported TRY2.3 billion ($1.5 billion) net revenue for the period ended September 30, 2010 and its total assets reached TRY14.5 billion ($10.0 billion) as of September 30, 2010. Turkcell has become one of the first operators among the global operators to have implemented HSDPA+ and to reach to 42.2 Mbps speed with HSPA multi carrier solution. Turkcell is a leading regional player and has interests in international mobile operations in Azerbaijan, Belarus, Georgia, Kazakhstan, Moldova, Northern Cyprus and Ukraine which, together with its Turkish operations, had approximately 60.4 million subscribers as of September 30, 2010.   Turkcell has been listed on the NYSE and the ISE since July 2000 and is the only NYSE listed company in Turkey and is among the top 15% of companies listed on NYSE by its size as of October 2010. 51.00% of Turkcell's share capital is held by Turkcell Holding, 0.05% by Çukurova Holding, 13.07% by Sonera Holding, 1.18% by M.V. Group and 0.01% by others while the remaining 34.69% is free float.  Read more at http://www.turkcell.com.tr/en

For further information please contact Turkcell

NihatNarin, Investor and International Media Relations
Tel: + 90-212-313-1244
Email: nihat.narin@turkcell.com.tr
investor.relations@turkcell.com.tr